Pragya M. is a Digital Transformation Lead at EY, bringing over 13 years of experience in driving digital capabilities for financial services firms. With a strong background in customer experience, data-driven decision making, and strategic execution, Pragya has successfully led initiatives that optimize customer outcomes and enhance loyalty across various markets. Pragya has also held roles at notable firms including Aberdeen Standard Investments and Capita Consulting, and currently serves as a Non-Executive Director at Changing Life CIC and a Board Trustee for TARA Child Protection & Empowerment India. Pragya holds a BEng in Computing from Imperial College London and a MSc in Management from Imperial College Business School.
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