Raphael Santoro

Raphael Santoro is a Senior Manager at EY Consulting, bringing over 15 years of experience in management consulting. They have led complex transformation, innovation, and strategy projects across various sectors, including Energy, Infrastructure, and Government. Raphael's expertise encompasses process redesign, operating models, and customer experience, as well as managing projects in e-commerce and loyalty programs. They hold an MBA in Human Resources Management from Universidade Federal Fluminense and a Bachelor's degree in Business Administration from Universidade Federal Rural do Rio de Janeiro. Known for their analytical and collaborative approach, Raphael effectively engages teams and stakeholders to achieve sustainable results.