Shafi M is a Senior ServiceNow Consultant at EY, starting in July 2024, where leadership in a cross-platform integration initiative for RANPAK is emphasized, delivering five bi-directional data flows across CRM, ServiceNow, and SAP. Prior experience includes over four years at Wipro as a Senior ServiceNow Developer, with significant contributions in ITSM, CSM, and Legal Service Delivery modules, leading automation and optimization efforts. Shafi holds a Bachelor of Technology in Computer Science from KL University, with a notable academic record, and completed earlier education at St. John's EM School and Viveka Nanda College.
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