Shashank Verma is an experienced data analyst with a strong background in data handling, interpretation, and visualization. Shashank began a career in customer service as a Customer Care Executive at Tech Mahindra and transitioned to various data analyst roles, including positions at LinkedIn and HCLTech, where proficiency in tools such as PowerBI, MS Excel, MySQL, and PostgreSQL was developed. Notable achievements include a 30% reduction in escalation rates and a 20% improvement in customer retention rates. Currently employed at EY as a Data Analyst since July 2024, Shashank holds a degree from Banaras Hindu University, obtained from 2018 to 2021.
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