Sumit Kumar is an experienced customer service professional with a focus on results-oriented leadership. Currently serving as a Customer Service Team Lead at EyeMyEye since April 2021, Sumit is responsible for overseeing escalations and enhancing customer experience. Prior to this role, Sumit worked as a Senior Customer Service Associate at Coolwinks Technologies Private Limited from November 2016 to September 2022, where responsibilities included investigating customer inquiries and managing a team of customer service personnel. Sumit holds a Bachelor of Arts degree in English Language and Literature from the University of Rajasthan, earned between 2013 and 2016.
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