Fatima T.

Fatima T. has a long and successful career in customer service, operations, and consulting. In 2022, they were appointed Head of Customer Success at EyeRate. Prior to this, they were Onboarding Program Director at 4insite from 2019-2022, where they led client service functions and built a high-performing team. From 2017-2019, they were Director of People System and Operations at SBM Management Services, LP, where they developed internal workflows, bonus structures, and key performance indicators. From 2009-2017, they held various roles at SBM Management Services, LP, including Account Director, Management Consultant, and Regional Manager. In these roles, they cultivated high-level customer relationships, led operations improvement projects, and devised and executed training strategies.

Fatima T. obtained a Bachelor of Science in Business Marketing from the University of Phoenix between 1999 and 2002. In February 2022, they obtained five certifications from LinkedIn and HubSpot Academy, including Creating a Positive Customer Experience, Pitching Projects and Products to Executives, Salesforce Essential Training, Selling to Executives, and HubSpot Sales Software.