Prentice Sloan

Prentice Sloan is an experienced customer service professional with a strong managerial background in diverse roles across various organizations. Currently serving as Customer Service Manager at ezTaxReturn since August 2016, responsibilities include recruiting and training seasonal customer service representatives (CSRs), forecasting traffic, and maintaining a knowledge base. Previous experience includes positions at Go New York Tours, Madison Performance Group, and Moody's Investors Service, where Prentice developed training programs, managed teams, and improved service levels. A foundational career began at Bank of America, progressing from CSR to management in a fast-paced call center environment. Prentice holds a Bachelor's degree in Sociology from the University of South Carolina, complementing extensive professional experience with a solid educational background.