Eve Baker

Eve Baker is an experienced professional in business development and customer experience, currently serving as the Director of Business Development for Australia and New Zealand at Facctum, a technology company focused on risk decisioning. With a strong background as a freelance Sales and Customer Experience Consultant, Eve Baker specializes in identifying upselling opportunities and driving SaaS product adoption. Previous roles include Account Executive at Octfolio, SaaS Sales Executive at WorkGuru.io, and Principal Consultant at Travel Associates Australia, where client relationship management and exceptional customer service were prioritized. Eve Baker has also held positions such as Business Improvement Consultant and Customer Success Lead, showcasing expertise in strategic change, innovation in technology, and team leadership throughout the travel and tech industries. Education includes CRM training and certifications in customer engagement and travel and tourism from the Flight Centre Travel Academy, alongside XERO accounting training.