CBRE | facilitysource
Mary Jacobs is an experienced professional in customer service and call center operations with a career spanning from 1995 to the present. Currently serving as Support Center Manager at FacilitySource since 2008, Mary focuses on performance development, team productivity, and the hiring and training of new staff. Prior to this role, Mary managed customer service operations at Time Warner Cable, overseeing a multi-site operation with over 300 agents. Additionally, at Safelite Solutions, Mary was a Client Specialist and Manager of Call Center Operations, liaising with executives to ensure client satisfaction. Mary holds a BA in Journalism from The Ohio State University, earned in 1989.
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CBRE | facilitysource
CBRE | FacilitySource provides an innovative, technology-driven, single-source facility management and support solution to leading brands across North America. CBRE | FacilitySource maintains the industry’s largest and most reliable data repository to provide business intelligence, transparency, flexibility, support and the Elite Network of Service Providers to save clients’ money and get the most out of their facilities while offering peace of mind. Established in 2005, FacilitySource was acquired in 2018 by CBRE Group, Inc., the largest commercial real estate services and investment firm in the world.