Sofia Zaragoza

Sofia Zaragoza is an experienced professional in technical support and customer service management, currently serving as a Technical Support Analyst at Factorial since March 2020, where responsibilities include bug escalation, API assistance, training development, and backlog management to enhance customer satisfaction. Previously, Sofia held various roles at Factorial, including Customer Support Manager, and has experience in leading teams, process improvement, and automation management. Prior experience includes serving as Communication and Education Coordinator at InnoEnergy, Learning Delivery Coordinator at ExxonMobil, and HR-recruiter, complemented by volunteering with AIESEC Argentina. Sofia holds a Master’s degree in Business/Corporate Communications from Universitat de Barcelona and a Licenciatura in Recursos Humanos from UADE, among other qualifications.