Brelynd Cyphers is a Senior Product Specialist at FactSet since July 2020, where responsibilities include collecting and prioritizing application enhancement ideas, delivering client training, and formulating strategies to enhance client retention and engagement. Previously, as a Product Specialist at FactSet, Brelynd optimized user experiences, resolved client issues, and developed metrics for product success. Prior experience includes a role as a Help Desk Technician at Elon University, focusing on customer inquiries and ticket management, and as an Assistant Football Coach for Green Run Homes Association, providing leadership and education to youth athletes. Brelynd holds a Master of Science in Cybersecurity with specializations in Penetration Testing and Ethical Hacking from National University and a Bachelor of Science in Mathematics from Elon University.
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