Jikesh Shah

Jikesh Shah has over 18 years of experience in technical support and solutions engineering, currently serving as Lead Technical Solutions Engineer at FactSet since June 2015, following roles as Senior and Technical Solutions Engineer. Prior to FactSet, Jikesh worked at Morningstar from August 2007 to June 2015 as a Network Systems Administrator and European Support Analyst, where responsibilities included diagnosing hardware and software issues, conducting data backups, and providing comprehensive support for over 400 users across UK and European offices. Jikesh's career commenced at T-Mobile UK as a 2nd Line Support Analyst from October 2005 to July 2007. Jikesh holds a Bachelor of Science in Computer Science from Kingston University, earned between 2002 and 2005.