Michael Reilly is an experienced IT professional with a diverse background in client support and technical consulting. Currently serving as a Client Support Engineer at FactSet since May 2020, Michael previously held notable positions such as Director of IT at Roger Ferris + Partners and IT Help Desk Tier 2/System Engineer at the Natural Resources Defense Council, where responsibilities included managing helpdesk operations for over 1,000 users and creating secure environments for Mac OS X. Michael's technical expertise is complemented by roles at Bloomberg Philanthropies and Apple, where project management, system design, and customer education were key focus areas. Additionally, Michael has experience in photography and darkroom management, having honed skills in workflow organization and client communication throughout various roles. Michael holds an Associate's Degree in Graphic Design from CT State Norwalk and an Associate's Degree from Landmark College.
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