Scott Jacobi is a seasoned professional with over a decade of experience at FactSet, currently serving as Vice President, Director of Customer Success Operations. In this role, Scott focuses on cultivating strong relationships across the organization to align people, processes, and systems, driving operational excellence within the Customer Success team. Previous positions at FactSet, including VP, Associate Director of Customer Success and Manager of Customer Success, involved optimizing service delivery, enhancing customer satisfaction, and mentoring junior staff. Prior experience includes a Fund Operations Intern role at Fortune Asset Management. Scott holds a Bachelor's Degree in Business Administration with a double major in Finance and Marketing from the University of Iowa.
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