Sondra Pranka

Sondra Pranka is an experienced customer care and service professional with over three decades in various roles across notable companies. Currently serving as a Guardian Customer Care Specialist at Sun Gro Horticulture since June 2021, Sondra focuses on delivering exceptional customer experience by anticipating needs and ensuring timely product delivery. Prior roles include Customer Service Representative at Trend Offset Printing, where Sondra managed customer communications and production monitoring, and LEAD Preprint/CSR Specialist at Windsor Marketing Group, where strong client relationships were developed. Additionally, Sondra held positions as QA Lead Person and Project Supervisor at New England Typographic Service, overseeing complex publishing projects and inter-departmental communication. Early career experience includes Department Manager at DeForest Associates, where Sondra designed promotional materials for major grocery chains.