Melissa Phan is an experienced professional in customer service and risk management, currently serving as a Risk - Verification Associate at Faire since July 2022. Prior to this role, Melissa held various leadership positions in customer service, including Customer Service Team Leader at SpaceNK and Customer Service Manager at Stella & Dot Family of Brands and MONNIER Paris. Melissa's expertise encompasses team recruitment, onboarding, training, and performance management, alongside implementing strategies to enhance customer satisfaction and operational efficiency. Educational qualifications include a Certificate in Principles of Management and Leadership from the Chartered Management Institute and a Master of Science in International Business, Marketing from IÉSEG School of Management.
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