Kevin O'Keefe is an experienced customer service leader with a strong focus on enhancing customer experience in the sports and entertainment sectors. Currently serving as Team Lead for Customer Service at Fanatics, Kevin's previous roles include leading customer support initiatives at theScore and managing customer inquiries at MLB Advanced Media. Kevin has demonstrated expertise in process improvement, data analytics, and stakeholder collaboration, while also having successfully enhanced engagement through innovative strategies at the Boston Red Sox and executing promotional events for the New York Boulders. Kevin holds a Bachelor of Science in Marketing from Quinnipiac University.
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