Michael Ludwig is a customer experience leader with over 15 years of expertise in developing customer service, digital care, and social engagement strategies for notable brands such as Lexus, Hulu, and Fanatics. Currently serving as the Director of Collector Experience at Fanatics, Michael focuses on enhancing fan engagement with collectibles through innovative strategies. Previously, they held leadership roles, including Head of Customer Service at HexClad Cookware and Director of Customer Experience at Guthy-Renker, where they successfully implemented automation and improved customer satisfaction metrics. Michael's strong core competencies include CRM, workflow automation, and omni-channel support, alongside a passion for designing systems that optimize customer experience.
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