Andreia Teixeira

Andreia Teixeira has extensive experience in customer service, currently serving as the Head of Customer Service at FARFETCH since December 2011. Andreia has held multiple management positions within the company, focusing on optimizing customer service operations, developing procedures, and enhancing team performance. Key responsibilities include analyzing and improving global operations, overseeing a team, hiring new advisors, and addressing escalated customer issues. Prior experience includes freelancing as a translator and teaching Spanish, along with a background in tourism translation. Andreia holds a post-graduation degree in multilingual translation and communication, as well as a degree in Foreign Applied Languages from Universidade do Minho.