Bruno Gonzaga is an Automation & CRM Governance Lead at FARFETCH, where they connect people, processes, and technology to enhance automation and CRM initiatives. Previously, Bruno served as a Salesforce Business Analyst, focusing on requirements gathering, project management, and process optimization. With a strong background in customer service as a Senior Customer Service Agent at Lufthansa LGSP, Bruno has consistently driven efficiency and improved customer experiences. Currently, Bruno is pursuing degrees in Engenharia Informática and Economics at the Universidade do Porto.
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