Danilo Camargo

Danilo Camargo has extensive experience in IT service management and support, currently serving as a Service Desk Supervisor at FARFETCH since January 2019, where leadership of a team of six analysts has resulted in a 95% incident resolution rate. Prior to FARFETCH, Danilo held various roles at PepsiCo, including IT Service Management Coordinator and IT Support Coordinator, overseeing support operations across multiple regions and acting as the liaison between IT and business units. Earlier experience includes a Bilingual IT Support Analyst position at Hewlett-Packard, providing technical support across Latin America and Europe, and an IT Support role at Schneider Electric, offering on-site and remote assistance. Danilo holds a degree in Information Technology from Universidade Nove de Julho.