Joana Silva

Joana Silva is a seasoned professional with extensive experience in fraud analysis and customer service. Currently serving as a Senior Fraud Analyst - Process, Quality and Training Specialist at FARFETCH since February 2017, Joana has developed skills in process improvement and training within the fraud prevention sector. Prior to this role, Joana held various positions, including Fraud Analyst and Customer Service Advisor specializing in German language support. Earlier experience includes working as a ground stewardess and at the information desk and airport lounge for Portway - Handling de Portugal S. A. Joana holds a Master's degree in Marketing from Universidade Lusófona - Centro Universitário Porto and a Licenciatura in Tourism from Instituto Superior de Administração e Gestão.