João Faria

João Faria is an experienced customer service professional currently serving as a Senior Customer Service Advisor at FARFETCH since June 2019, where responsibilities include providing support and coaching to a team of over 50 advisors and managing customer escalations to enhance processes. Previously, João worked as a Customer Service Advisor at FARFETCH, addressing customer inquiries through various communication channels. Prior experience includes serving as a Senior Customer Support Advisor at ManpowerGroup, focusing on technical support for clients in the technology sector. João Faria holds a Postgraduate Degree in Human Resources Management from Universidade do Minho and a Bachelor's degree in Applied Languages from the same institution.