Joy Xing is an experienced customer service professional with a robust background in managing teams and enhancing client experiences. Currently serving as a Customer Service Manager at FARFETCH since January 2018, Joy has held roles including Customer Excellence Lead for Tmall and Customer Service Supervisor. Prior experience includes a tenure at Booking.com from December 2012 to December 2017, where Joy progressed from Customer Service Executive to Senior Customer Service Executive and eventually Customer Service Team Lead. Joy holds a Bachelor's degree in Tourism Management from Huangshan University, earned between 2006 and 2010.
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