Lu Zou

Lu Zou is a seasoned professional with a decade of international experience in CRM, client engagement, and retail within luxury brands and e-commerce platforms. Currently a Senior Customer Engagement Specialist at Farfetch, they are responsible for CRM and loyalty strategy in the Chinese market, focusing on enhancing customer experiences through targeted campaigns and events. Previously, Lu held significant roles at notable companies including CHANEL, LVMH Perfumes & Cosmetics, and Saint Laurent, where they demonstrated expertise in data analysis and project management. They earned multiple degrees from Shantou University and emlyon business school, including a Master's in Management and a Summer course in Luxury Management from HEC Paris.