Palloma Costa

Palloma Costa is an experienced professional in customer experience and e-commerce, with a diverse background across several companies. Notable positions include Analista de Customer Experience at JHSF, where Palloma implemented customer service strategies and managed the integration of various systems. Experience also includes roles at Greenpeople as Assistente de Customer Experience Sênior, focusing on process improvements and omnichannel customer service, and at Dinda.com.br as Supervisora de Atendimento, managing customer service operations and team performance. Palloma's expertise extends to e-commerce systems implementation at Little Jam and customer relationship management at Iguatemi 365. Educational qualifications include degrees in Graphic Design and Marketing, supplemented by specialized workshops on consumer behavior.