傅宇嘉

宇嘉 傅 is the Head of Customer Excellence at FARFETCH, where they oversee customer service operations for Farfetch China, managing a team of over 80 employees. They have developed strategies that enhance customer satisfaction and engagement, particularly through WeChat and other platforms. Previously, they held various positions in customer service management at NET-A-PORTER and served as a duty manager at Waldorf Astoria Shanghai, where they addressed guest relations and operational supervision. Their extensive experience in customer service roles spans several years and multiple regions in Asia.