Willian Mello is a results-driven Senior Service Manager with over 8 years of experience in retail, technology, and luxury sectors. Currently at Farfetch, Willian applies ITIL principles to enhance service delivery while bridging business and technology with data-driven insights. Previous roles include Integration Team Leader and Service Analyst at Wipro Limited, where Willian managed multi-country system integrations and developed solutions in service management. Willian is committed to advancing operational excellence through strategic insights and AI-driven solutions.
Location
Porto, Portugal
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