Janet Clay

Janet Clay is a proven customer experience strategy professional with a track record of aiding companies in understanding and acting on customer feedback. With experience in over 50 enterprise software implementations, Janet has specialized in operational customer experience management, text analytics, and data analysis across diverse mediums such as social media and surveys. They held roles at organizations like Clarabridge, where they managed program designs and trained clients, and currently serve as the Director of Strategic Solutions at Farlinium. Janet earned a BA with double majors in Economics and Public Relations from the University of North Carolina at Chapel Hill.