Gabriel Silva

Zendesk Training and Support Analyst

Gabriel Silva is a skilled professional with a diverse background in customer support and IT, currently serving as a Zendesk Training and Support Analyst at Farmina since October 2025. Earlier experience includes positions as a Mid-Level IT Analyst at Accenture, where Gabriel managed system access and customer service demands, and various roles in customer support, including a Customer Support Specialist Jr at Cyncly. Additional experience encompasses IT support internships and roles in graphic design, complemented by a Bachelor's degree in Computer Science from Estácio, expected in 2026. Gabriel's expertise spans technical support, operational efficiency, and design, showcasing a commitment to enhancing customer experiences and solutions.

Location

Rio de Janeiro, Brazil

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