Robert Pearson is the current Director at FARMWAVE. Prior to this, they worked with Verizon/IBM from April 2014 to September 2019 as a Storage Support specialist. There, they supported enterprise customers using NetApp and Hp storage platforms, created knowledge base articles, assisted customers in using Netapp softwares and utilities, and identified and scheduled routine maintenance and change events. From November 2010 to March 2014, Pearson worked as a Storage Support Helpdesk for IBM. There, they provided support to enterprise customers using nSeries NAS/SAN storage platforms and software via phone calls and ticketing system, wrote technical articles for internal team use, and assisted customers with tape backup issues. Robert has also worked with Field Engineers to implement hardware changes and software/firmware upgrades on customer equipment, and has implemented both internal and customer changes such as OS upgrades and system firmwares.
Robert Pearson has a Bachelor's degree in Management Information Systems from Clarkson University and an Associate's Degree in Business Administration and Management from Westchester Community College.