Véronique

Véronique Ma has had a diverse range of work experiences throughout their career. Véronique began as a Customer Service Specialist at FARO Technologies in 2006, where they worked until 2010. During this time, they gained expertise in customer service and was involved in driving sales growth in the EMEA region. In 2010, Véronique became the Lead Customer Service Administration EMEA, where they focused on harmonization and change management within the department. Véronique continued to excel in this role until 2015 when they were promoted to Manager Customer Support. In this position, they played a crucial role in restructuring processes in the EMEA region and overseeing the deployment of SAP. Despite the challenges posed by the Covid crisis, they successfully led a relocation plan to Portugal. Most recently, Véronique served as the Global Director of Customer Support, a role they took on in March 2021. In this capacity, they focused on globalizing processes worldwide and managed a team of four managers. Véronique utilized their expertise in SalesForce to redefine workflows and implemented performance indicators to increase turnover and impact NPS.

Véronique Ma has an educational background in various fields. From 1997 to 2000, they attended Ecole Nationale d'Ingénieurs de Tarbes - ENIT. In 2000 to 2001, they obtained a Higher National Diploma in mechanical engineering from IUT DE TARBES. Following this, they pursued a Master's degree in industrial marketing at ESIDEC from 2001 to 2004. Additionally, in 2002 to 2003, they attended Export-Akademie Reutlingen, focusing on international marketing.