Shubham Kumar is an ITSM Specialist at Fast Retailing, where responsibilities include global ITSM optimization through ServiceNow development and automation initiatives, focusing on enhancing the Incident, Request, and Change Management modules via API integrations, custom workflows, and SLA frameworks for improved service efficiency and data accuracy. Prior experience includes a role as a Software Development Intern at Modgenics Technology Solutions. Shubham completed a Bachelor of Technology in Computer Engineering at Delhi Technological University from 2019 to 2023.
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