Jacob E. currently serves as the IT Systems Manager at BidFTA.com since March 2024, where responsibilities include building tech support capabilities through service desk creation, service catalog implementation, and incident management, with a focus on automation and excellence in support. Prior to this role, Jacob E. had a significant tenure at Wayfair from June 2015 to January 2024, holding various positions including Program Manager of Warehouse Services, IT Field Engineering, Warehouse ITS DevOps, and Support Engineer, where engagement with diverse infrastructure and support for warehouse management systems was key. Jacob E. began a career in IT at the University of Cincinnati, serving as Service Desk Team Lead from August 2011 to June 2015. Academic credentials include a Bachelor of Science in Information Technology with a focus on Networking and Systems from the University of Cincinnati.
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