Eden Melgar

Eden Melgar has a diverse work experience spanning various industries. Eden is currently working at Fastly as a Tier lll Customer Support Engineer, where they are responsible for troubleshooting technical issues with customer code running on the Fastly cloud platform and providing customer-facing technical support. Before that, they worked as a Senior Customer Support TLS Engineer and a Senior Customer Support Engineer at Fastly, where they gained proficiency in web performance, HTTP request/response cycle, and Fastly's APIs and distributed systems. Prior to joining Fastly, Eden worked at mSecure Password Manager by mSeven Software as a Technical Support Engineer, where they managed support emails and tickets, provided Spanish customer support, and troubleshooted a range of issues. Eden also has experience as a Managed Services Consultant at Information Systems Management, a Certified Pharmacy Tech & Photo Specialist at Walgreens, a Flex Representative at Experian, a Help Desk/Excel Debugger at C & C Research, and a Barista at Books A Million.

Eden Melgar began their education at Northside Highschool from 2000 to 2003, although no specific degree or field of study is mentioned. Following high school, they pursued further education at the University of Arkansas Fort Smith, earning a Bachelor of Science (BS) degree in IT Networking from 2009 to 2014. Eden's education journey continued as they completed a Full Stack Web Development Certification at Free Code Camp from 2016 to 2017, with a focus on computer software engineering.