Stefanie Grubb is a seasoned Customer Insights and Voice of the Customer (VOC) leader with over 15 years of experience in driving growth and product innovation through customer intelligence. Currently serving as a Senior Program Manager at Fastly, Stefanie owns the end-to-end VOC strategy, focusing on synthesizing feedback to influence business outcomes. Previously, they held various roles at Concentrix and DIRECTV, where they spearheaded product strategies and client success initiatives, significantly enhancing customer experience and organizational performance. Stefanie earned a Bachelor of Arts in Communication from Miami University.
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