Amanda Grasso

Amanda Grasso has a diverse work experience spanning various industries and roles. In their current position as the Head of Adoption, Customer Success at Fastmarkets, they are responsible for ensuring customer satisfaction and driving adoption of products and services. Prior to this, Amanda worked at the Financial Times, where they held roles such as Customer Success Lead, Customer Success Team Manager, and Business Development Manager. At the London Business School, they served as a Senior Account Manager and Programme Sales Consultant. Amanda also has experience in sales and business development, with positions at Twin Group as a Regional Sales Manager and New Business Development Manager. Before entering the corporate sector, they gained customer service experience as a Front Desk Agent at Firmdale Hotels PLC and as a Front of House Agent at Kingswayhall Hotel. Additionally, Amanda worked as a Cabin Crew Member at Blue Panorama Airlines and as an Italian language Teaching Assistant at the University of Gent. Through their varied roles, Amanda has developed strong skills in customer success, sales, and client relations, making their a valuable asset in any organization.

Amanda Grasso's education history is as follows:

1. From 2008 to 2009, Amanda participated in an Erasmus Exchange project at Ghent University. Amanda studied Foreign Languages and Literatures, General during this time.

2. Amanda pursued their Bachelor's degree from 2006 to 2010 at the Università di Catania. Their field of study was Foreign Languages and Literatures, General.

3. Amanda continued their education at the Università di Catania and obtained a Master of Arts (M.A.) degree from 2010 to 2013. Their area of specialization was Foreign Languages, Literatures, and Linguistics.

4. In 2018, Amanda attended a program at the London Business School specifically focused on persuading and influencing skills. The specific degree obtained or field of study is not mentioned.

In addition to their formal education, Amanda has also earned several certifications:

1. In 2011, they obtained a Commercial Aviation - Crew Member License from ENAC - Ente Nazionale per l'Aviazione Civile.

2. Amanda obtained the Associate Certified Coach (ACC) certification from the International Coaching Federation in January 2022. Amanda is also a member of the International Coaching Federation and holds the ICF Member Badge since September 2021.

3. In 2019, Amanda completed the Negotiation Mastery program at Harvard Business School.

4. Amanda has also obtained certification as an Associate Certified Coach (ACC) from Coach Masters Academy Global. However, the specific date of obtaining this certification is not provided.

5. There is mention of a certificate program called CORe (Credential of Readiness) from Harvard Business School, which includes courses in Business Analytics, Economics for Managers, and Financial Accounting. However, the specific date of obtaining this certificate is not provided.