Ivan Faustinelli

Ivan Faustinelli is a seasoned security professional at FASTWEB, where expertise spans from fraud management to sales support and customer retention. With experience dating back to May 2005, responsibilities have included monitoring and reporting on sales quality, developing KPIs for sales network performance, and conducting controls and evaluations through mystery shopping initiatives. Prior to FASTWEB, Ivan worked as a customer support specialist for Banca FINECO and Banca CAPITALIA, providing technical assistance. An earlier freelance career involved technical translations, and a marketing assistant role at Esso (Schweiz) involved quality evaluations and campaign organization. Ivan holds a degree in International Business Management from Università Bocconi and completed secondary education at Liceo Cantonale Bellinzona.