Suria C. is a Customer Success Project Manager at Fatture in Cloud since September 2017, focusing on strategic projects to expand the customer base for micro and small businesses while enhancing user adoption and satisfaction. Key responsibilities include leading cross-functional projects for onboarding, retention, and churn reduction, collaborating closely with Product, Marketing, and Support teams. Previously, Suria served as Team Leader for Accountants & Resellers Support, managing an operational team and implementing effective corrective actions to maintain service quality. Suria's experience also includes roles as a Customer Support Specialist and operational positions in other companies such as Comdata SpA and Jd Service Italia. Suria holds a degree in Business Administration from Istituto Tecnico Commerciale Vittorio Emanuele II.
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