Ali Bernstein serves as the Director of Customer Experience at Seraphina Therapeutics, where responsibilities include developing and implementing consumer engagement strategies, ensuring that customers feel prioritized and heard. Additionally, Ali holds the position of Consumer Experience & Engagement Manager at fatty15 and has a long-standing role as Director of Customer Experience at Dream Vacations / CruiseOne, focusing on delivering exceptional personal service in travel planning. Prior experience includes an extensive tenure at Empower as an Account Manager, where strategic media marketing plans were created through collaboration with clients and partners. Ali earned a Bachelor of Arts in Public Relations, Advertising, and Marketing from Miami University.
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