Rizqi Mahmuda

Rizqi Mahmuda possesses extensive experience in workforce management and operations, currently serving as an Innovation Associate and Operations Lead at Fazz Agen since December 2021. Previous roles include Workforce Management Specialist at Concentrix, where responsibilities included creating dashboards, managing employee databases, and analyzing KPIs for a team of 97 agents. At Shopee, Rizqi was involved in workforce projection, scheduling for cross-border agents, and data analysis to influence policy outcomes, later advancing to Team Leader for 15 agents. Early career experience includes a role as a Public Relations Intern with Pemerintah Kota Bukittinggi, focusing on media relations and press release production. Rizqi holds a Bachelor's degree in Science Communication from Universitas Andalas.