Leana Smith

Leana Smith is a seasoned Service Transition Manager and Service Delivery Manager, currently contracted at FCDO Services, where they oversee high-level quality management and service transitions in a dynamic ISO-compliant environment. With a strong background in ITIL, Prince 2, and Agile methodologies, Leana has previously held pivotal roles including Service Desk Manager at SunGard and Incident Manager at the Education and Skills Funding Agency. They possess a comprehensive understanding of project and service management, having successfully completed numerous projects across both public and private sectors. Leana's educational background includes multiple certifications in ITIL and Prince2, complemented by diplomas in Business and Information Technology.