Mandy Sharkey Woods is a qualified CiPD professional and IT service manager currently serving as the Digital Capability Service Owner at FCDO Services. With extensive experience in IT service delivery, Mandy previously led Continual Service Improvement initiatives at BAE Systems Applied Intelligence and served in various roles at the Foreign and Commonwealth Office, including Lead Finance Trainer and Programme Change Delivery Coordinator. Mandy holds several relevant certifications, including ITIL version 4 and PRINCE 2 Practitioner. Additionally, they are known for their strong project management skills and commitment to aligning IT services with business objectives.
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