As the customers today have changed, they expect information to be delivered to them instantly. To manage these customer expectations, businesses need a CCM software or a Digital Experience Platform that allows them to deliver dynamic communication & take control of their outbound communications.

Information Technology

FCI CCM

FCI CCM's headquarters in New York, NY, United States

This department focuses on designing, building, and maintaining software applications and systems.

Software Development

The Software Development Team at FCI CCM is responsible for designing, developing, and maintaining the company's CCM software and Digital Experience Platform. This team ensures the creation of dynamic communication tools that empower businesses to manage and deliver outbound communications efficiently to meet evolving customer expectations. They work on a variety of technologies, including Java, UI/UX, and DevOps, to build comprehensive solutions that enhance customer experiences.

Software Development Team

The Leadership Team at FCI CCM drives strategic initiatives and oversees the company's vision to enhance customer communication through innovative software solutions. Comprising key executives, including the CEO, CTO, and regional EVPs, this team collaborates to align product development with market demands, foster a culture of innovation, and ensure that FCI CCM remains at the forefront of delivering dynamic and effective digital experiences for businesses.

Leadership Team

This department oversees the planning, execution, and delivery of projects to ensure successful outcomes and client satisfaction.

Delivery Management

This department focuses on automating and streamlining operations and development processes to enhance software delivery and infrastructure management.

DevOps Engineering

The Human Resources Team at FCI CCM is responsible for managing the company's talent acquisition, developing HR policies, and ensuring seamless administrative functions. This includes recruiting top talent, overseeing employee relations, and maintaining a productive work environment to support the company's mission of delivering dynamic communication solutions for modern customer expectations.

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Other teams

Software Development Team

Leadership Team

Delivery Management

DevOps Engineering

Human Resources Team