Sarah Webb is an accomplished customer success professional with extensive experience in enhancing user engagement and satisfaction across various roles. Currently serving as an Associate Customer Success Manager at Federato since March 2025, Sarah previously excelled as the Customer Success and Support Lead at Hosta AI, where a training program spearheaded resulted in the addition of 1,000 insurance adjusters within three months. Sarah’s background includes significant contributions as a Central Operations Associate at Snackpass, where a technician survey improved installation efficiency, and as an Onboarding Specialist at Pyx Health, focusing on personalized enrollment for mobile health programs. Earlier experience as a Guest Experience Expert at Marriott International involved managing client relationships and improving guest satisfaction metrics. Sarah earned a Bachelor of Arts in English from the University of Arizona in 2016.
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