Alison Bruce

Alison Bruce is a Senior Manager of Customer Experience Benelux at FedEx, where they focus on strategy creation and development, stakeholder management, and team leadership. Previously, Alison held various roles at TNT, including Customer Service Representative and Change Management Specialist, contributing to customer experience improvements for major clients like Apple and Caterpillar. Alison's career in customer service began at Flight Centre and Harvey World Travel as a Travel Consultant. They studied Tourism and Operations Management at Swinburne University of Technology.