Anthony Liaw is a senior Customer Success leader with extensive experience in customer service, workforce management, and contact center operations, particularly in Asia, the Middle East, and Africa. They currently serve as Regional Manager for Customer Experience Planning & Engineering at FedEx, focusing on innovative servicing models that enhance customer experience. Previously, they held significant roles at Scicom (MSC) Berhad and DBS Bank, where they managed performance and operational excellence in global call center environments. Anthony holds an MSc in Interactive Multimedia Systems and a BEng in Electrical & Electronic Engineering from Liverpool John Moores University.
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