Ben Benaziz is an experienced IT leader with a comprehensive background spanning over 20 years. Currently serving as the Director of IT for Global Customer Experience at FedEx, Ben leads a global team of over 600 professionals, overseeing technology solutions that enhance customer interactions. Previous roles at FedEx include Managing Director of IT Back Office & Customer Experience International, where Ben successfully managed a larger team through significant organizational transformations and M&A activities. Earlier experience includes positions as Manager of IT Customer Care Solutions International, Project Engineer, and Senior Industrial Engineer, showcasing a strong foundation in project management and cross-functional collaboration. Prior to FedEx, Ben was a Business Process Analyst and IT System Integrator at Centralis sprl, further solidifying expertise in IT systems and processes.
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