Charles Cheng is an experienced Information Technology Manager at FedEx since October 2006, focusing on the modernization of legacy systems, particularly in customs clearance, and advocating for change using the SAFe framework. Previous roles at FedEx include Operations Manager, where Charles contributed to the successful Singapore FedEx-TNT Integration Project and led import and export clearance functions, achieving Trade First (Premium Band) certification in 2017. Additionally, Charles served as a Programmer/Technical Lead on the APAC Custom Clearance System project, developing solutions tailored for multiple countries. Prior to FedEx, Charles worked at DSTA, advancing from Software Engineer to Team Lead, with responsibilities in project development, documentation, user support, and initiative leadership. Charles holds a Post Graduate Diploma in Business Administration and Management from the University of Leicester and dual Bachelor's degrees in Information Systems and Computer Science from the National University of Singapore.
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