Eloise Trollip has extensive experience in operations management and customer service within the logistics and express delivery industries, currently serving as the Global Service Participant Manager Operations for Sub-Saharan Africa at FedEx Express since October 2013. In this role, Eloise manages service and compliance across 30 countries, overseeing a team of 12 direct employees and more than 1350 vendor employees, while also providing operational support and strategic planning. Previous roles at FedEx include Planning & Engineering Specialist and Customer Relations Senior, focusing on project management and team oversight. Eloise also worked at DHL Express South Africa as a Frontline Team Leader, supervising call center operations, and began a career at DHL as a Direct Sales Executive, where customer acquisition and revenue growth were key responsibilities. Eloise holds a B.A. in General Psychology from the University of Johannesburg.
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